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See a Maintenance Problem on the Trail? Report it to 3-1-1!

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We all love the Trail. It can often feel like your home away from home and, just like your actual home, things break (especially if you have more than 4 million friends over per year). When something breaks or becomes a problem, your first instinct is usually to fix it. But when your home is 10 miles long, you might not know where to start.

While we’re currently working with the City to take over maintenance of the Trail, we aren’t quite there yet. Until then, submitting a maintenance request through 3-1-1 is the best way to make sure the Trail stays in pristine condition. They are available 24 hours a day, 7 days a week, and 365 days a year.

How to use Austin 3-1-1:

  • Call 3-1-1 or (512) 974-2000
    A quick phone call is the quickest and easiest way to put in a request. Just dial the number and tell them what needs to be addressed.
  • Austin 3-1-1 Mobile App
    If phone calls aren’t your thing, then you should download the Austin 3-1-1 Mobile App. You can report any issues in just a matter of clicks and even get live updates on your requests. Be sure to include photos for the best results!
  • Online Service Request
    If you don’t want to download the app, no need to worry! Just submit an online service request here.
  • Email
    Sometimes a nice, simple email is the best way to get things done. If that sounds more your speed, send an email to Be sure to include photos for the best results!

Help us keep the Trail clean and beautiful! If you see any non-emergency issues that you would like to report, use any of the methods above; for emergencies, always dial 9-1-1. Thank you for your help.


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